At Monno Casino, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share your data when you visit or use our website and services.
By using Monno Casino, you agree to the practices described in this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: Name, date of birth, email address, phone number, postal address and payment details.
- Identification Data: Documents required for identity verification (KYC), such as passport or driving licence.
- Technical Data: IP address, browser type, device information, operating system and cookies.
- Usage Data: How you interact with our platform, games played, deposits, withdrawals and bonuses claimed.
- Communication Data: Messages you send to our customer support team.
2. How We Use Your Information
We use your personal data for the following purposes:
- To create and manage your Monno Casino account
- To process deposits and withdrawals
- To verify your identity and prevent fraud
- To provide customer support and respond to your queries
- To send you important account notifications and promotional offers (you can opt out at any time)
- To improve our services and personalise your gaming experience
- To comply with legal and regulatory obligations
3. Legal Basis for Processing
We process your data based on:
- Contractual necessity (to provide our services)
- Legal obligations (UK gambling regulations and anti-money laundering rules)
- Legitimate interests (fraud prevention, service improvement)
- Your consent (for marketing communications)
4. Sharing Your Information
We may share your data with:
- Payment service providers and banks
- Licensed game providers and platform partners
- Regulatory authorities when required by law
- Professional advisors (legal, accounting, auditing)
We do not sell your personal data to third parties.
5. Data Security
We take the security of your information very seriously. We use industry-standard encryption, secure servers and regular security audits to protect your data. Access to personal information is strictly limited to authorised personnel.
6. Cookies and Tracking Technologies
Monno Casino uses cookies and similar technologies to:
- Enable essential website functions
- Analyse site performance and improve user experience
- Deliver personalised content and advertising
You can manage your cookie preferences through your browser settings at any time.
7. Your Rights
Under UK data protection laws (UK GDPR), you have the following rights:
- Right to access your personal data
- Right to correct inaccurate information
- Right to request deletion of your data
- Right to restrict or object to processing
- Right to data portability
To exercise any of these rights, please contact us using the details below.
8. Data Retention
We keep your personal data only as long as necessary to fulfil the purposes outlined in this policy or as required by law. When your data is no longer needed, we will securely delete or anonymise it.
9. International Data Transfers
Your data may be processed in countries outside the UK. We ensure appropriate safeguards are in place to protect your information in line with UK data protection standards.
10. Children’s Privacy
Monno Casino is not intended for individuals under 18 years of age. We do not knowingly collect data from children.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Last updated” date. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact our Data Protection Officer:
Email: privacy@monnocasino.com Live Chat: Available 24/7 on our website
You also have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) if you believe your data protection rights have been infringed.